Terms of Business - Insurances

Terms of Business


This document sets out the basis on which Cregan Kelly O’Brien - Insurances will provide business services to you as a client of the firm. They also contain details of our regulatory and statutory obligations and the respective duties of both the firm and you in relation to such services.

Our Status

O’Brien Cregan Kelly Ltd t/a Cregan Kelly O’Brien - Insurances is authorised by the Central Bank of Ireland as a Multi Agency Intermediary under the Investment Intermediaries Act 1995 and is registered with the Central Bank of Ireland under the Insurance Mediation Directive. Copies of our authorisation are available on request. Our authorisation can be verified by contacting the Central Bank of Ireland on 1890-777777.

Statutory Codes

Cregan Kelly O’Brien - Insurances is subject to and complies with the Consumer Protection Code, Minimum Competency Code and the Fitness and Probity Standards as laid down by the Central Bank of Ireland.

Services Provided

Cregan Kelly O’Brien - Insurances provide broad based advice on a fair analysis basis and we will arrange, on your behalf, products and solutions which we believe most suits your needs and requirements as have been communicated to us. We will always consider more than one product before recommending a solution to you. Cregan Kelly O’Brien - Insurances does not have “tied” relations with any institution which would compromise our ability to provide you with unbiased advice and choice.

Product Providers

Cregan Kelly O’Brien - Insurances hold appointment letters which allow us to arrange insurance covers with various providers. A list of such providers is available, on request.

Conflict of Interest

It is our policy to avoid any conflict of interest when providing business services to our clients. However, where an unavoidable conflict arises, you will be advised of this before any business service is provided.

Policy Documentation

A policy document will be issued to you when a new policy is incepted. You should read this document to ensure that the cover provided satisfies your requirements and are in accordance with your instructions. You should ensure that you are fully aware of all terms and conditions attached thereto. If you have any questions then please contact us.

Duty of Disclosure

Whether you are proposing for insurance or renewing your cover there is an obligation on you to make a full disclosure of all material facts related to the risk. Strict compliance with this duty forms the basis of the contract of insurance and any breach may be sufficient to render the contract invalid or voidable. If you are in any doubt as to the relevance of any information then please contact us for guidance.





Remuneration and Fees

Cregan Kelly O’Brien - Insurances are remunerated by a professional fee for time spent and expertise used in seeking best terms, advice, product and product provider for your specific needs. We are usually remunerated by commission received from a product producer for work involved production of a submission, the placing of an order and the finalising of a product with them on your behalf. An administration fee may also be charged for the activity involved in the arrangement or renewal of a policy and also any alterations that take place during the period of or at termination of cover. Commissions and Fees are deemed fully earned when a cover is arranged and any return of premium from insurers will be returned to you net of commissions and charges. The level of remuneration received from product producers can vary between 0% and 25% of the premium paid. It is for this reason that the level of fee charged can vary. Fees are charged to ensure that we can maintain the standards of service to which we aspire.

Standard Scale of Fees

Initial Fees & Renewals

Individual Motor Policies                        up to a maximum of € 200

House                                                   up to a maximum of € 150

Commercial Risks                                 up to a maximum of 25% of the premium and subject to a minimum charge of € 100

Alterations & Cancellations

Individual Motor Policies                        up to a maximum of € 100

House                                                   up to a maximum of € 100

Commercial Risks                                 up to a maximum of € 1,000

Where any risk or product falls outside our standard fee terms, we will advise you accordingly in advance and an hourly rate will be charged. Our basic hourly rate is €200 for Directors, Managers, Senior Account Handlers and Consultants and €100 for support staff. In determining the rate and any additional charges, factors such as specialist skills, complexity, risk and urgency will be taken into account. You have the option to pay for our services in full by means of an agreed fee which would be greater than the normal fee structure outlined above and in such circumstances no commission would be taken by us from the Product Producer.

As a Credit Intermediary, the company can arrange loans in the form of insurance premium finance facilities. A charge of up to 3% of the amount of the loan can apply.

Premium Handling

Cregan Kelly O’Brien - Insurances will accept payments in cash, by cheque, by credit transfer and by credit / debit card in respect of all classes of insurance in the circumstances permitted. Cregan Kelly O’Brien - Insurances is not permitted to accept cash or negotiable instruments in any other circumstances. A receipt will always be issued for each payment received. These are issued for your protection and peace of mind.

Where return premiums are obtained, these shall be reconciled against any premiums outstanding and where a balance is due to you it shall be forwarded to you within 5 working days of receipt of said credit. Return premiums can only be retained on your account when we are directed by you to do so.




Cooling Off Period

A client has the right to withdraw from an insurance policy within 14 days of the start date of the policy without penalty and without giving any reason. The right of withdrawal may be exercised by notice in writing to Cregan Kelly O’Brien - Insurances quoting the policy number and reference. Should this right be exercised, the insurance company may charge a pro rate premium for the period of cover provided. If the cover provided is motor insurance related, the policy cannot be cancelled until the insurance certificate and disc have been received by the insurer.

You can cancel your policy by notice in writing at any time. Provided all reasonable charges relating to costs incurred by Cregan Kelly O’Brien - Insurances, have been paid, and provided that no incident, which may result in a claim, having occurred in the current period of insurance, you will be entitled to a return premium for the unexpired period of cover. This is conditional on the policy not being written on a minimum and deposit basis by the insurer. In such circumstances, no return premium will be allowed by the insurer. If a policy is cancelled during the first year of cover, short term rates will be applied. Return of motor insurance certificates and discs are always required to process cancellation of motor policies.

Insurance companies reserve the right to cancel a policy at any time by giving the required notice to you at your last advised address. Please refer to the policy document issued for full terms and conditions applicable.

Failure to Pay or Default

Cregan Kelly O’Brien - Insurances reserve the right to cancel a policy in the following circumstances –

  • Your non-payment of premiums due at inception, renewal or following a mid-term alteration
  • Your bank returns your cheque unpaid
  • Non-disclosure of relevant information or non-return of required documentation

To ensure continuance of cover, it is vital that premiums are paid in full when they are due.

We reserve the right to offset account credits against an outstanding balance on your account. No transfer of agency will be allowed until an account is cleared in full.

Investor Compensation

Cregan Kelly O’Brien - Insurances is a member of the Investor Compensation Company Ltd (ICCL) scheme established under the Investor Compensation Act 1998. This legislation provided for the establishment of a compensation scheme and for the payment, in certain circumstances, of compensation to certain clients of firms (known as eligible investors) covered by the Act. However, you should be aware that a right to compensation would only arise where money or investment instruments, held by this company on your behalf cannot be returned either for the time being or for the foreseeable future and where the client falls within the definition of Eligible Investor as contained in the Act. The amount of compensation payable is limited to the lesser of 90% of the amount lost or €20,000. For further information contact the Investor Compensation Co Ltd at 01-2244955


Brokers Ireland Compensation Fund

As a member of Brokers Ireland, Cregan Kelly O’Brien - Insurances is also a member if the Brokers Compensation Fund. Subject to the rules of the scheme, the liabilities of member firms, up to a maximum of €100,000 per client (€250,000 in aggregate) may be discharged by the Fund on its behalf if the member firm is unable to do so, where the above ICCL (established by law) has failed adequately to compensate any client of the member.

Your Additional Protection

Cregan Kelly O’Brien - Insurances maintain Professional Indemnity cover to a minimum level of €2,600,000.


Complaints Procedure

Cregan Kelly O’Brien - Insurances has a written procedure in place for the handling and consideration of all complaints. Complaints should be sent in writing to The Office Manager, Cregan Kelly O’Brien - Insurances, Broadmeadow Hall, Applewood Village, Swords, Co Dublin. Every complaint will be acknowledged by us within 5 working days of receipt. We will investigate the complaint in full and endeavour to resolve any dispute within 40 working days. We will provide you with written advices of our findings within 5 working days of the completion of our investigation. In the event that you are not satisfied with our handling of and response to your complaint, you may then contact the IBA, 87 Merrion Square, Dublin 1 or the Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2.

Governing Law & Language

The laws of Ireland form the basis for establishing relations between you and Cregan Kelly O’Brien - Insurances. All contracts, terms, conditions and communications relating to any policy you may arrange with this firm will be in English. The terms set out above apply to any service provided to you from the 1st September 2018. Should the company change its terms you will be notified accordingly.

Data Protection

Cregan Kelly O’Brien - Insurances complies with the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018.

Cregan Kelly O’Brien – Insurances is committed to protecting and respecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation not only to not processing your data but ensuring you understand your rights as a client.

The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Data Privacy Notice, this will be given to all our clients at the time of data collection.

We will ensure that this Privacy Notice is easily accessible. Please refer to our website www.ckob.ie.

If this medium is not suitable we will ensure you are provided with a hard copy by post.

Please contact us at enquiries@ckob.ie if you have any concerns about your personal data.

Cregan Kelly O’Brien - Insurances is a registered trading name of O’Brien Cregan Kelly Ltd.

Registered in Ireland – Registration No. 489225


Address – Broadmeadow Hall, Applewood Village, Swords, Co Dublin

Phone – 01-8839020    



I confirm that I have read, understand and agree to the Terms of Business of Cregan Kelly O’Brien - Insurances.


Client Name     _________________________________________

Signed             _________________________________________

Date                 _________________________________________

Cregan Kelly O’Brien – Insurances is regulated by the Central Bank of Ireland                             Cregan Kelly O’Brien – Insurances is a member of the Brokers Ireland

Issue Date - September 2018

About Cregan Kelly O'Brien


In 2007 Maurice Cregan and Colm Kelly established CK Financial Services to provide financial planning and advice to business owners and individuals. Tommy O'Brien, a General Insurance expert, then joined them in 2010, enabling them to meet the full financial needs of their clients. Financial Life & Planning Limited would deliver Financial Services, and O'Brien Cregan Kelly Insurances would deliver Insurance Broking services. Two Business Names were registered Cregan Kelly O'Brien Financial Planning and Cregan Kelly O'Brien Insurances

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